BRIEF

SAP SuccessFactors Learning is a comprehensive learning platform that empowers employees through upskilling and by staying compliant.

Goal of the project: The Learning Platform Reimagine Project is a multi-phase initiative. Our team's focus for Phase 1 was redesigning the Learning Homepage. Learn more about the revamped homepage here.

Duration: August 2022 - March 2023

Team size: 4 designers

Role: Led the design of the bookmarking feature from concept to launch. Collaborated with the team to define homepage page structure & layout.

 
 
 

PROBLEM

A decade of stagnation had led to numerous shortcomings on the Learning Homepage.

The Learning Homepage plays a vital role in guiding employees to maintain compliance, discover relevant learning content, and continually foster a culture of learning.

The inability to learn without hindrances can significantly impede employees' professional growth and overall job satisfaction.

BUSINESS IMPLICATIONS

 
 

Lost customer renewals

 

Customers seeking alternative solutions to fill the gaps

 

Decreased revenue for the platform

 
 
 

USER RESEARCH

The research team gathered and analyzed data from customer feedback and conducted multiple design advisory sessions with stakeholders (averaging 40+ participants per session) to:

  1. Identify critical pain points associated with the current Learning Homepage

  2. Understand employee needs

  3. Elicit expectations for the redesigned Learning Homepage

 

INSIGHTS

 

Persona

Learner’s experience

Phase 1 prioritized learners, providing a tailored experience that supports diverse learning needs when they:

- Have to learn - Access required training and compliance content.

- Need to learn -  Find relevant resources for skill gaps and career development.

- Want to learn - Explore engaging content that sparks curiosity and passion.

 
 
 

Storyboarding

We visualized learners' journey, capturing their thoughts, emotions, and motivations.

 
 
 
 
 

User Journey Map

 
 
 
 
 

Guiding principles

 
 

Personalized and meaningful

Tailoring the content to individual users' needs, interests and development.

Guided

Providing a clear and structured learning path, bring order to chaos, support users’ goals.

Accessible

Incorporating all relevant learning needs and features in one place, be available all the time across all devices. 

Habit forming

Inspire repeat learning, leverage existing learning habits.

 
 
 

PAGE STRUCTURE

We commenced by collaborating with stakeholders to understand complex learning features, their interrelationships, and hierarchical structure.

Next, we defined feature priorities based on multiple factors, including implications and urgency. This informed the development of an information architecture. Following an evaluation of various page structures and layouts, we tested and selected the optimal design.

 
 
 
 
 

BookmarkS section

I proposed a bookmarking feature roadmap, encompassing MVP, mid-term, and long-term visions, based on secondary research and research findings. These were presented to stakeholders, informing a collaborative decision on the path forward.

 
 
 
 
 

I designed the bookmarking feature, developing initial low-fidelity flows and designs. Following stakeholder testing and feedback, I refined these into high-fidelity designs that met accessibility standards.

 
 
 
 
 
 
 

final design

The Learning Homepage experience was crafted through a collaborative effort, with various designers contributing to distinct sections, ultimately coming together to form a cohesive and engaging whole.

 
 
 
 
 

TESTING

Through iterative stakeholder engagement, we refined our designs, culminating in positive feedback from design advisors. A notable example below was a session with 37 advisors, which validated our design direction.

 
 
 
 
 

IMPACT

 
 

customers adopted after first release

 

users have enabled new LHP

 

users set the page as default